Help & FAQ

About Smartway System

Who is Smartway?

What time does Smartway provide service?

How long does the transfer process take?

Can we transfer money outside operating time?

Does Smartway have a storefront or physical store?

Can Smartway transfer money from Thailand to Australia?

How can we contact Smartway System?

Is transfering money with Smaryway System reliable?

Is transfering money with Smaryway System risky to be asked for paying retroactive taxes?

Code and Promotion

What is Promo Code?

How to use a Promotion Code?

The promo code is not working. What should I do?

Enter the promo code but the transaction is failed. When making a new transaction and entering the code again it didn't work. What should I do?

Can the promo code be used more than once?

Where can I obtain the promo code from?

Pay ID

What is PayID?

How to choose a money transfer via PayID?

How to cancel a PayID booked transaction ?

Forgot to fill the Description, What to do?

Why has the PayID transfer been cancelled?

How to transfer via PayID?

Sign Up

How to sign up ?

Can the unsigned up get the transfer service ?

Does the membership has an expired date or not?

What documents are required?

Why do I need to submit documents?

Forgot your password? Here's what to do

Transfering with Smartway System

Where to check the current exchange rates?

Are there any fees?

Is there a minimum transfer amount?

Transferring $5,000 or more, what documents that need to submit?

What is the maximum amount of money that can transfer per day?

Which bank can you send money to?

How to add a new recipient's account?

Is it possible to make a donation transfer to perform meritorious deeds?

Can I use a friend's account to transfer money?

To check if the recipient in Thailand has received the money?

Is there a Refund Fee?

Can the transaction be canceled?

Can I request a retrospective receipt?

Other questions ?

When are we allowed to transfer money?

Unable to access the app. Is the system experiencing technical issues?

Can't remember your App Store or Google Play password, what to do?